Privacy Policy

Last updated: 30-Oct-2023

Thank you for choosing NeckPro (“us”, “we”, or “our”). We are committed to protecting your personal information and ensuring compliance with international data protection guidelines, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines our policy and practices regarding the collection, storage, protection, and use of your user data. By using our services, you agree to the terms mentioned in this Privacy Policy.

Information Collection and Usage

We only collect personal information from you when it is necessary for the provision of our services. The types of data we collect may include:

  1. Personal Identifiable Information (PII): This may include but is not limited to your name, email address, phone number, address, IP address, geolocation, login credentials, and any other information relevant to the provision of our services.

  2. Non-Personal Identifiable Information (Non-PII): This may include technical data such as your browser information, device information, operating system, and clickstream patterns obtained through the use of cookies.

We collect and use the provided information for the following purposes:

  • To provide and maintain our services.
  • To communicate with you regarding your account and services.
  • To personalize and improve our services.
  • To perform data analysis and research to enhance our offerings.

Lawful Basis for Data Processing

Our legal bases for processing personal data are outlined below:

  1. Performance of a Contract: We may process data necessary for the performance of a contract or the implementation of pre-contractual measures, subject to your consent.

  2. Legitimate Interests: We may process data for our legitimate interests, ensuring that such processing does not override your fundamental rights and freedoms.

  3. Compliance with Legal Obligations: We may process data to comply with legal obligations set forth by applicable laws, regulations, or governmental requests.

Data Retention and Deletion

We will retain your personal data only for as long as necessary to fulfill the purposes outlined above and to meet any legal or regulatory requirements. You have the following rights regarding your personal data, subject to any exemptions provided in the law:

  • Right to access, which includes the right to obtain a copy of the personal data we hold about you.
  • Right to rectification, enabling you to correct any inaccurate or incomplete personal data we hold about you.
  • Right to erasure, allowing you to request the deletion of your personal data under certain circumstances.
  • Right to object to processing, enabling you to object to the processing of your personal data where it is based on legitimate interests or public interest, except when we have compelling legitimate grounds or need to continue processing for legal reasons.
  • Right to withdraw consent, where the processing is based on your consent.

To exercise your rights, please Contact Us [email protected]. We will respond to your request within the timeframes established by applicable data protection laws.

Data Security

We take reasonable and appropriate administrative, physical, and technical measures to protect your personal information from unauthorized access, loss, alteration, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and therefore we cannot guarantee absolute security of your data.

Third-Party Data Sharing

We may share your personal information with third-party service providers and business partners involved in the provision of our services. These external processors are bound by agreements to adhere to data protection and confidentiality policies in line with applicable regulations.

We use Google Analytics to collect traffic data and generate statistical reports to enhance our services. Google Analytics may use cookies and other tracking technologies to collect and analyze this data. You can find more information in Google Analytics’ privacy policy.

Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time by providing notice to you. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services constitutes acceptance of such changes.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at [email protected]. We aim to resolve all complaints or requests promptly and transparently.

This Privacy Policy does not establish contractual or legal rights and does not form part of any legal agreement between you and NeckPro.

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